This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 1 amsa
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Andrew

more options

Application Basics

       Name
       Firefox
       Version
       15.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       IDM CC
       7.3.29
       true
       mozilla_cc@internetdownloadmanager.com
       Norton Toolbar
       2012.5.7.2
       true
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       Norton Vulnerability Protection
       11.1.1.5 - 2
       false
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       901120
       browser.places.smartBookmarksVersion
       4
       browser.search.useDBForOrder
       true
       browser.startup.homepage
       http://www.google.com.sa/
       browser.startup.homepage_override.buildID
       20120905151427
       browser.startup.homepage_override.mstone
       15.0.1
       dom.max_chrome_script_run_time
       0
       dom.max_script_run_time
       0
       extensions.lastAppVersion
       15.0.1
       font.internaluseonly.changed
       false
       keyword.URL
       http://www.alnaddy.com/search/?q=
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1349637563
       places.history.expiration.transient_current_max_pages
       53412
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.cpd.offlineApps
       true
       privacy.cpd.siteSettings
       true
       privacy.popups.showBrowserMessage
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false
       security.warn_viewing_mixed.show_once
       false
 Graphics
       Adapter Description
       Intel(R) G33/G31 Express Chipset Family
       Vendor ID
       0x8086
       Device ID
       0x29c2
       Adapter RAM
       Unknown
       Adapter Drivers
       igdumdx32
       Driver Version
       8.15.10.1867
       Driver Date
       8-6-2009
       Direct2D Enabled
       Blocked for your graphics driver version.
       DirectWrite Enabled
       false (6.1.7600.16699)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.1930 or newer.
       GPU Accelerated Windows
       0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.1930 or newer.
 JavaScript
       Incremental GC
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.1
       4.9.1
       NSS
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
       NSS Util
       3.13.6.0
       3.13.6.0
       NSS SSL
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
       NSS S/MIME
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
Application Basics Name Firefox Version 15.0.1 User Agent Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID IDM CC 7.3.29 true mozilla_cc@internetdownloadmanager.com Norton Toolbar 2012.5.7.2 true {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Norton Vulnerability Protection 11.1.1.5 - 2 false {BBDA0591-3099-440a-AA10-41764D9DB4DB} Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 901120 browser.places.smartBookmarksVersion 4 browser.search.useDBForOrder true browser.startup.homepage http://www.google.com.sa/ browser.startup.homepage_override.buildID 20120905151427 browser.startup.homepage_override.mstone 15.0.1 dom.max_chrome_script_run_time 0 dom.max_script_run_time 0 extensions.lastAppVersion 15.0.1 font.internaluseonly.changed false keyword.URL http://www.alnaddy.com/search/?q= network.cookie.prefsMigrated true places.database.lastMaintenance 1349637563 places.history.expiration.transient_current_max_pages 53412 plugin.disable_full_page_plugin_for_types application/pdf privacy.cpd.offlineApps true privacy.cpd.siteSettings true privacy.popups.showBrowserMessage false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false security.warn_viewing_mixed.show_once false Graphics Adapter Description Intel(R) G33/G31 Express Chipset Family Vendor ID 0x8086 Device ID 0x29c2 Adapter RAM Unknown Adapter Drivers igdumdx32 Driver Version 8.15.10.1867 Driver Date 8-6-2009 Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (6.1.7600.16699) ClearType Parameters ClearType parameters not found WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.1930 or newer. GPU Accelerated Windows 0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.1930 or newer. JavaScript Incremental GC 0 Library Versions Expected minimum version Version in use NSPR 4.9.1 4.9.1 NSS 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS Util 3.13.6.0 3.13.6.0 NSS SSL 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS S/MIME 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC

All Replies (1)

more options

Please describe your issue. Are you able to pull up Firefox? When does it crash? Can you update to the latest version available at http://getfirefox.com ?