This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

LinkedIn's "new" profile feature is not working in Firefox 17.0.1 on a MacBook Pro. Need help resolving.

  • 1 amsa
  • 7 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga iamjayakumars

more options

LinkedIn worked fine on Firefox 17.0.1 until my profile was upgraded to their "new" version. Now I can log on to the LinkedIn home page, but when I go to my profile page it is blank.

I don't have this problem when using Safari 5.1.7.

I've contacted LinkedIn as well and am waiting for their response.

LinkedIn worked fine on Firefox 17.0.1 until my profile was upgraded to their "new" version. Now I can log on to the LinkedIn home page, but when I go to my profile page it is blank. I don't have this problem when using Safari 5.1.7. I've contacted LinkedIn as well and am waiting for their response.

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!