Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox Keeps crashing with version 18.0 even in safemode bp-20fc061a-fef9-4571-b05f-502472130115

  • 1 amsa
  • 7 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga ideato

tdgomez
tdgomez
more options

Firefox crashes in normal mode and safe mode since version 18.

Completely removing and reinstalling doesn't fix this.

Firefox crashes in normal mode and safe mode since version 18. Completely removing and reinstalling doesn't fix this.

All Replies (1)

ideato
ideato
more options

Hello tdgomez, the crash ID releted to malware, see : Firefox 18 crashes on startup due to malware - how to fix

check also with : http://www.microsoft.com/security/scanner/en-us/default.aspx

see also : https://support.mozilla.org/en-US/questions/946667


thank you