This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Websites won't load right

  • 1 amsa
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga cor-el

mrsir1995
mrsir1995
more options

I Don't know exactly how to word this, and nobody told me how to attach a picture to my question, just how to take a screenshot of my problem.

I Don't know exactly how to word this, and nobody told me how to attach a picture to my question, just how to take a screenshot of my problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can't attach a screenshot to the first post that starts a thread, but you can do that in subsequent replies.

See:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.