Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I have updated a plug-in (third time) and restarted my computer but it still says update.

  • 6 amsoshi
  • 4 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga MozzieCozzie

I was asked to update my 'shockwave director' which I did. I then refreshed the page and when I checked to see that it was done, it said update. I did this a total of three times and it is still saying to me to update this plug-in. I do not know what the problem is

I was asked to update my 'shockwave director' which I did. I then refreshed the page and when I checked to see that it was done, it said update. I did this a total of three times and it is still saying to me to update this plug-in. I do not know what the problem is

All Replies (6)

have you reboot your pc after the installation? if it still not working go to programs unistall completly Shockwave clean the registry with a tool i suggest Ccleaner then reboot the pc,upadate firefox to the lastest verision, then retry to unistall Shockwave and go to the page to check the correct working of the plugin.

Have the same problem. The update takes you to the same version 12.0.2.122 that you already have. Suggest we wait for a day or two.

Zaɓi Mafita

Thanks guys, I appreciate all the help....:)

Seems I am not the only one...:) I went through the same thing with Java a few months ago-thought I never would get that fixed. But eventually it corrected.

Glad to know I also am in good company with checking my Plug-ins everyday before starting anything on my computer....I seem to have less problems with my computer than anyone else I know.

I am so glad to know you Mozilla Firefox people are out there, looking out for us....THANK YOU!

An gyara daga Bunnygal

@bunny2gal......it is nice to know that there are people out there who are genuine and generous with their knowledge and expertise and take the time to help.....:)

PS I am glad that you are fine as well, bunny2gal.....:)