This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why "Wrong Recovery Key" When Generated By Firefox When Trying To Sync "Without A Device" After Original Computer Crash

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga blondguy

more options

My computer crashed and for reasons unknown to me, Mozy didn't back up my Mozilla Firefox files, which I realize are hidden but are no where to be found on Mozy's backup. All I have is my iphone that does have Firefox on it and a new computer. However, the iphone will not sync with the new computer in "discovery mode". And, when I try to perform a sync on the new computer, with a new download of Firefox, clicking "without a device", it generates a recovery key which it in turn rejects as invalid - over and over. Please advise. Also, will an iphone sync with a computer and/or generate a recovery key? My iphone Firefox app doesn't seem to have the capability - anywhere to be found - to generate such a key. Is there any way to copy the bookmarks from the phone to the computer? Lastly, still another mystery, my Firefox account has an old email address, that I need to change, but I have no earthly idea of how to do that either.

My computer crashed and for reasons unknown to me, Mozy didn't back up my Mozilla Firefox files, which I realize are hidden but are no where to be found on Mozy's backup. All I have is my iphone that does have Firefox on it and a new computer. However, the iphone will not sync with the new computer in "discovery mode". And, when I try to perform a sync on the new computer, with a new download of Firefox, clicking "without a device", it generates a recovery key which it in turn rejects as invalid - over and over. Please advise. Also, will an iphone sync with a computer and/or generate a recovery key? My iphone Firefox app doesn't seem to have the capability - anywhere to be found - to generate such a key. Is there any way to copy the bookmarks from the phone to the computer? Lastly, still another mystery, my Firefox account has an old email address, that I need to change, but I have no earthly idea of how to do that either.

An gyara daga blondguy

All Replies (2)

more options

Android OS > Settings > Accounts > Firefox Sync > Pair a new Device

more options

Thanks for trying to help, but I have an iphone and not an Android. When in blue tooth mode and now discoverable, it won't discover. Other than discover, to my knowledge, there is no sync button on the iphone app.

An gyara daga blondguy