This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Sync stopped working

  • 3 amsoshi
  • 5 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga LoriH57

more options

Sync quit working several days ago. I upgraded to the latest Firefox (22), thinking that might fix it, but it didn't. There is a message at the bottom of the browser that says "Sync encountered an error while syncing. Unknown Error. Sync will automatically retry this action." It's been that way for 4 days, now. I haven't changed anything in my settings, so what's going on?

Sync quit working several days ago. I upgraded to the latest Firefox (22), thinking that might fix it, but it didn't. There is a message at the bottom of the browser that says "Sync encountered an error while syncing. Unknown Error. Sync will automatically retry this action." It's been that way for 4 days, now. I haven't changed anything in my settings, so what's going on?

All Replies (3)

more options

check services status first. Should be normal - it is this side of the dialogue. Next see the suggestions here

Firefox Sync troubleshooting and tips

let us know, if it helped.

more options

Service status says it's "operating normally" and believe me, I already tried the troubleshooting and tips SEVERAL times before posting. I always check all sources out before I come to any help forum for anything. Thanks, though. If it's not fixed by tomorrow, I'll just UN-sync (again) and forget it.

more options

And it still does not work, even though, yet again, the status page says sync is operating normally. Yeah, right! I tried the troubleshooting, plus completely un-synced and started over no less than 4 times but it still will not work. (She the screen shot I've attached that shows the page saying things are normal as well as the error message at the bottom.) Since my Chrome syncing is working just fine, I guess I'll make that my primary browser from now on, since no one has offered any solutions to this, or even said they are aware of any such problems going on.

An gyara daga LoriH57