This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

can't open downloads, don't know where they go after downloading

  • 1 amsa
  • 15 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga cor-el

dmama4u
dmama4u
more options

I click on the downloads arrow and ask to show all downloads, when this window opens I click on open containing folder but nothing happens. the only time i am able to read what has been downloaded is immediately after the download is complete, then when I try to go back at a later time to read, I am unable tol

I click on the downloads arrow and ask to show all downloads, when this window opens I click on open containing folder but nothing happens. the only time i am able to read what has been downloaded is immediately after the download is complete, then when I try to go back at a later time to read, I am unable tol

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is Open and Open Containing Folder grayed (disabled)?

If that is the case then the files are no longer in that location.
The most likely cause of downloads disappearing is anti-virus software that scans the files and decides to remove or quarantine them.
You can check their settings.

See also:

An gyara daga cor-el