This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Presents my 3 mailboxex for selection but sometimes doesn't and I have to input the info. Jumpy scrolling.

robincom2
robincom2
more options

When I go to sign in, it sometimes shows all 3 of my boxes, and sometimes it shows non, and I have to input them manually. Also, on scrolling, i try to move it and sometimes it jumps several positions, or doesn't move at all. Also, the "back" button will not always move one character, but jumps in blocks! Example; I left caps lock on and so tried to backspace to correct it, and I hit back several times, and it jumped after several characters. Holding the back button produced several jumps of multiple characters instead of smoothly erasing them in sequence.

When I go to sign in, it sometimes shows all 3 of my boxes, and sometimes it shows non, and I have to input them manually. Also, on scrolling, i try to move it and sometimes it jumps several positions, or doesn't move at all. Also, the "back" button will not always move one character, but jumps in blocks! Example; I left caps lock on and so tried to backspace to correct it, and I hit back several times, and it jumped after several characters. Holding the back button produced several jumps of multiple characters instead of smoothly erasing them in sequence.

All Replies (1)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.