This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes inmediatly after a Windows 7 Update 64-bits

  • 3 amsoshi
  • 4 sa na da wannan matsala
  • 8 views
  • Amsa ta ƙarshe daga Tomix999

more options

I Use a version of updated firefox, but a few days ago, windows update installs a update, and Firefox crashes inmediatly. I try reinstalling, all of the articles of mozilla.

Only opens in safe mode (i uninstalled firefox and installed from 0)

A Solution i finded, is a recuperation point of windows, but i try to change te config of install update, but anyways updates is installed.

Srry for my english.

Grettings

I Use a version of updated firefox, but a few days ago, windows update installs a update, and Firefox crashes inmediatly. I try reinstalling, all of the articles of mozilla. Only opens in safe mode (i uninstalled firefox and installed from 0) A Solution i finded, is a recuperation point of windows, but i try to change te config of install update, but anyways updates is installed. Srry for my english. Grettings

Mafitar da aka zaɓa

According to the System Details List are all extensions disabled.

Try to disable hardware acceleration in Firefox.


In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

let us know if its helps

more options

Zaɓi Mafita

According to the System Details List are all extensions disabled.

Try to disable hardware acceleration in Firefox.


In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
more options

D: i delete all of my profiles, and the option "Use hardware acceleration when available" is the solution.

Thanks!!!