This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox 23 with JWPlayer shows video in black & white

  • 4 amsoshi
  • 11 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga RashidKotwal

more options

Just upgraded to FF 23 Running Win8. Videos using JWPlayer now play back in black and white with a green vertical bar on the RHS of the screen.

Youtube and other videos work just fine.

It's not an issue with the source video as I can download them and they display fine. It's only running it within a FF page.

Any ideas?

Thanks,

Rashid.

Just upgraded to FF 23 Running Win8. Videos using JWPlayer now play back in black and white with a green vertical bar on the RHS of the screen. Youtube and other videos work just fine. It's not an issue with the source video as I can download them and they display fine. It's only running it within a FF page. Any ideas? Thanks, Rashid.

Mafitar da aka zaɓa

Try to disable hardware acceleration in Firefox.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Karanta wannan amsa a matsayinta 👍 3

All Replies (4)

more options
more options

Makes no difference.

more options

Zaɓi Mafita

Try to disable hardware acceleration in Firefox.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
more options

THANK YOU Cor-el! Disabling Hardware Acceleration fixed the problem. Much appreciated. :)

Rashid.