This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Remove completely snap.do, restart and it still persist

  • 8 amsoshi
  • 46 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga R4D10Active

Dog
Dog
more options

I already did what I need to remove snap.do completely, even in the about:config page about changing back the default value. After restart the computer, everytime I start up Firefox with the last tab I opened, a new tab is open and it is snap.do. But only for the first time, when I closed Firefox and opened it again, it did not show up.

Any help?

I already did what I need to remove snap.do completely, even in the about:config page about changing back the default value. After restart the computer, everytime I start up Firefox with the last tab I opened, a new tab is open and it is snap.do. But only for the first time, when I closed Firefox and opened it again, it did not show up. Any help?

Mafitar da aka zaɓa

Move stuff to the new profile.

Karanta wannan amsa a matsayinta 👍 1

All Replies (8)

ideato
ideato
more options

Hello mydog2409,

see : questions/950297

and : questions/958900


thank you

kobe
kobe
more options

Uninstall any related programs from the control panel. Use the searchreset tool and delete a user.js file.

the-edmeister
the-edmeister
  • Moderator
more options

Please read the previous support threads about snap.do - you must have missed something which is causing Firefox prefs to be reset.

Forum Search

Dog
Dog Mai mallakar tambaya
more options

The problem now is: When I opened Firefox, it opened itself a new tab (plus my old tabs) and show the snap.do search page without a url and only a page. The prefs.js and user.js are clean because it showed no changes from the last time I run the adware remover.

kobe
kobe
more options

can you reproduce in a new profile.

Dog
Dog Mai mallakar tambaya
more options

If I start FF with "-p" command, the snap.do does not come back. So what should I do now?

kobe
kobe
more options

Zaɓi Mafita

Move stuff to the new profile.

R4D10Active
R4D10Active
more options

Did you edit the target properties of the browser icon?

It adds the snapdo site to load on run.

Disregard - I see that it stops after the first occurrence.

An gyara daga R4D10Active