why can't i access my emails, all i get is a blank page
For sometime I'd been using Firefox for my emails, then the screen went blank. I received some information saying it was something that International Explorer had done, which stopped me gaining access. Can anyone explain what I need to do to get back emailing with Firefox?
For sometime I'd been using Firefox for my emails, then the screen went blank.
I received some information saying it was something that International Explorer had done, which stopped me gaining access.
Can anyone explain what I need to do to get back emailing with Firefox?
All Replies (2)
Clear the cache and cookies.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Please report back.
Did you try to reboot the computer?
You can also try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.