This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

a popup that wants to scan and I don't know where it came from

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga mbschirber

more options

Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.

Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.

Mafitar da aka zaɓa

Its a scam, but it should uninstall from control panel. Run a malwarebytes scan just in case.

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

You have a fake anti-virus virus (impersonates an anti-virus program to try to scam you out of credit card information, steal personal data, etc.)

You should either take your computer to reputable local shop (no big box stores), or try to remove the virus on your own. Troubleshoot Firefox issues caused by malware is a good place to start.

more options

Zaɓi Mafita

Its a scam, but it should uninstall from control panel. Run a malwarebytes scan just in case.

more options

Thanks very much! Great advice and I'm just a little closer to being a techi geek:)