Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I did something and now FF is wiped 100% clean. How can I turn back time? Can I use Sync?

  • 1 amsa
  • 1 yana da wannan matsala
  • 14 views
  • Amsa ta ƙarshe daga cor-el

guyinasheville
guyinasheville
more options

I was trying to get rid of some adware and reset FF. Bad move. In a panic I did a system restore, and now FF is wiped of ALL personal info, add-ons, bookmarks. I show no bookmark backup files. I desperately need my bookmarks back. Can I use Sync to get my stuff back? Is it still on my computer? I know not what to do. Thank you.

I was trying to get rid of some adware and reset FF. Bad move. In a panic I did a system restore, and now FF is wiped of ALL personal info, add-ons, bookmarks. I show no bookmark backup files. I desperately need my bookmarks back. Can I use Sync to get my stuff back? Is it still on my computer? I know not what to do. Thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have used System Restore then Windows may have restored the profiles.ini file to a previous version that doesn't know about the new profile that the reset created.

You can check which profile folders are currently present in the location that Firefox uses and see if you can re-register that profile by creating a new profile and click "Choose folder" to select the location on that lost profile.

In case you need to move over data from a previously used profile, see: