This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga cor-el

more options

Im sure its by third party software since it still happens in safe mode (Im on an iphone). Crash ID bp-30de801f-02ef-4b64-b76e-174282140322

Im sure its by third party software since it still happens in safe mode (Im on an iphone). Crash ID bp-30de801f-02ef-4b64-b76e-174282140322

All Replies (2)

more options

iOS is not supported by Firefox so I'm assuming this is either on Desktop or Mobile.

What platform are you having a problem on this with? Windows, Mac, Linux, or Android?

There's also been a number of bugs filed for the crash signature: gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget

The latest is bug 974656.

P.S. The bug report is used for information only. Please do not comment on bug reports unless you have constructive information to add that will help.

more options

The crash report shows that you run out of memory: System Memory Use Percentage: 95
So some process (Firefox extension) is using up all available memory causing Firefox to crash.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem