This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Mozilla Firefox crashes immediately on opening it. I need help.

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga leggat

leggat
leggat
more options

Mozilla Firefox had been work well but now it has just started to crash immediately on starting it. It only stays open for 1 or 2 seconds so I have no time to change any settings in Firefox. Can you tell me the source of the problem from the crash ID?

Crash ID: bp-00415848-79a5-4cb6-a975-a70442140404

I hope you can help.

Mozilla Firefox had been work well but now it has just started to crash immediately on starting it. It only stays open for 1 or 2 seconds so I have no time to change any settings in Firefox. Can you tell me the source of the problem from the crash ID? Crash ID: bp-00415848-79a5-4cb6-a975-a70442140404 I hope you can help.

Mafitar da aka zaɓa

hello leggat, can you get firefox to start-up in safemode by pressing the shift key while firefox is launching?

Diagnose Firefox issues using Troubleshoot Mode

the crash seems to be related to graphics stuff and mozilla's developers are aware of it and working on a fix. if you can get the browser to start in safe mode, you might want to try disabling hardware acceleration in firefox > options > advanced > general.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Zaɓi Mafita

hello leggat, can you get firefox to start-up in safemode by pressing the shift key while firefox is launching?

Diagnose Firefox issues using Troubleshoot Mode

the crash seems to be related to graphics stuff and mozilla's developers are aware of it and working on a fix. if you can get the browser to start in safe mode, you might want to try disabling hardware acceleration in firefox > options > advanced > general.

leggat
leggat Mai mallakar tambaya
more options

Hello philipp,

Thank you. PROBLEM SOLVED! It makes sense that it is a graphics issue. Previously I have had intermittent "Microsoft Visual C++ Runtime Library" crashes. Less frequent recently. You say Mozilla developers working graphics issues. Must have developed a fix overnight. Working now, crashed all the time yesterday up until last night.

I had been searching for leads to the problem. My drivers were all up to date. I'll know where to start if this happens again. Sorry to have troubled you.

Many thanks, Craig