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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I try to open folders in e-mail using firefox I get a message "There appears to be a problem loading the message list". Re-setting firefox did not help.

  • 3 amsoshi
  • 3 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Moses

rokokb
rokokb
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When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

Mafitar da aka zaɓa

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again
Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

SrazZz
SrazZz
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Hello,

What is the service that hosts your e-mail address? (Yahoo, Gmail, Hotmail, or other ...)

rokokb
rokokb Mai mallakar tambaya
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Thanks. I think it is BT (formerly BT Yahoo).

Moses
Moses
  • Moderator
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Zaɓi Mafita

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again