לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

After upgrade to 38.1.0 Thunderbird will not start - Instacrash. nvwgf2um.dll

  • 4 תגובות
  • 5 have this problem
  • 1 view
  • תגובה אחרונה מאת Jemimus

Jemimus
Jemimus
more options

Started Thunderbird, Said restart was needed for new version, let it do that, instacrash. On Starting Thunderbird, Window will mail appears for split-second, then crash.

Things I have tried: Uninstalled and installed to previous released. Instacrash. Uninstall and Installed 40.0b1. Instacrash Backed-up and removed Profile and entire appdata folder structure. Instacrash. Removed Mozilla Framework plugins. ( AppData\Roaming\Mozilla\plugins ) Instacrash

Some Crash ID's:

Crash ID: bp-32e7a426-112d-4888-8348-ef5192150729 Crash ID: bp-84c66649-47fe-4524-953b-cec2d2150729 Crash ID: bp-ac9f8902-0f10-495a-be76-4ecc82150729 Crash ID: bp-ba1ad999-c471-4d7f-b59f-d5d0c2150729 Crash ID: bp-e3a34f7a-2af8-493e-a0bf-a64f82150729

Started Thunderbird, Said restart was needed for new version, let it do that, instacrash. On Starting Thunderbird, Window will mail appears for split-second, then crash. Things I have tried: Uninstalled and installed to previous released. Instacrash. Uninstall and Installed 40.0b1. Instacrash Backed-up and removed Profile and entire appdata folder structure. Instacrash. Removed Mozilla Framework plugins. ( AppData\Roaming\Mozilla\plugins ) Instacrash Some Crash ID's: Crash ID: bp-32e7a426-112d-4888-8348-ef5192150729 Crash ID: bp-84c66649-47fe-4524-953b-cec2d2150729 Crash ID: bp-ac9f8902-0f10-495a-be76-4ecc82150729 Crash ID: bp-ba1ad999-c471-4d7f-b59f-d5d0c2150729 Crash ID: bp-e3a34f7a-2af8-493e-a0bf-a64f82150729

השתנתה ב־ על־ידי Wayne Mery

כל התגובות (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Thanks for your diligent testing, and complete report.

This is a crash in the NVIDIA device driver. Does the crashing stop if you disable hardware acceleration at tools | options | advanced | general ??

Please post the contents of the graphics section of help | Troubleshooting. And, are you at the newest version of driver for your graphics card?

Jemimus
Jemimus Question owner
more options

I am not able to get into tools | options | advanced | general, because it Instacrashes the moment I try to start.

Is there an alternative way I can disable this setting?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

first start in safe mode https://support.mozilla.org/en-US/kb/safe-mode

Jemimus
Jemimus Question owner
more options

To my surprise, the issue resolved itself.

The only difference has been that I put the laptop into standby, traveled to a different location, and turned it back on again. Thunderbird just started without a problem, without even using safemode.

earlier, when i was troubleshooting the issue and installing/reinstalling, I also restarted the laptop several times, yet at the time, this made no difference to the crashing behavior.