Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

in trying to download firefox, it takes me through part of the process, and after hitting the "run" button, i get a message popping up that says "cannot create temp folder archive" and the title of the pop-up seems to be "7-zip". what's going on?

  • 3 תגובות
  • 5 have this problem
  • 8 views
  • תגובה אחרונה מאת gudguy1

more options

when i try to download and install firefox for the first time, it takes me through the first 3 steps, hitting the "allow" button, waiting the few minutes it takes for it to download, then hitting the "run" button. as soon as i hit the run button, i get that pop-up. the only option it givces me in the little pop-up window is the "ok" button. i hit that button, and then everything just goes away and disappears. like i never tried downloading firefox in the first place. so i certainly and obviously cannot continue the installation process.

when i try to download and install firefox for the first time, it takes me through the first 3 steps, hitting the "allow" button, waiting the few minutes it takes for it to download, then hitting the "run" button. as soon as i hit the run button, i get that pop-up. the only option it givces me in the little pop-up window is the "ok" button. i hit that button, and then everything just goes away and disappears. like i never tried downloading firefox in the first place. so i certainly and obviously cannot continue the installation process.

כל התגובות (3)

more options

Try saving the Firefox setup file, close the browser you used for the download, and then double-clicking the setup file to start the installation procedure.

more options

did that..with no success..any other ideas..

more options

Interesting. I tried one more time - instead of saving it to my hard drive, I ran it directly off the Mozilla site and it installed....

Something is definitely wrong with the Mozilla "save as" and THEN run process....

see my original rant reply to another unsasatified user if you're interested: https://support.mozilla.com/en-US/questions/772290