לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

still having a problem with pop-up saying need to update to ver. 24

  • 3 תגובות
  • 2 have this problem
  • 4 views
  • תגובה אחרונה מאת cor-el

more options

I get an unsolicited window that says I need to update to version 24, even though I'm running version 24. seems like a virus???? my virus checker (mcaFee) does not see a virus. any suggestions? normangg

I get an unsolicited window that says I need to update to version 24, even though I'm running version 24. seems like a virus???? my virus checker (mcaFee) does not see a virus. any suggestions? normangg

כל התגובות (3)

more options

Try disabling the WebProtect extension here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If a link appears to restart Firefox, go ahead and do that to complete the process.

Also, I don't know what Plus-HD is. If that one isn't critical, you might want to disable that one, too.

more options

Since different malware/spyware/adware scanners target different things, you might want to run some supplemental scans. These three tools are highly regarded (and free):

more options

Your extensions list also shows a disabled TopArcades extension.


Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

השתנתה ב־ על־ידי cor-el