Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla imap syncronization

  • 4 प्रत्युत्तर
  • 1 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर christ1

more options

I'm having an email issue with Thunderbird on Debian 9.8. I cannot retrieve my mail. OAuth fails to connect, and I also cannot connect via normal password. The error log says 'user canceled master password entry' and then the next line reads 'Couldn't decrypt string'. I have everything setup properly on the email side (gmail; imap enabled and 'allow less secure apps to connect' is enabled). Password is correct as is the user name. I do not have this issue on Windows. Thunderbird 60.5.1 (64-bit). Here is a gist of the error log: https://gist.github.com/janagyjr/4cdec97eb7ecff2cee830c23e8ef6512

I'm having an email issue with Thunderbird on Debian 9.8. I cannot retrieve my mail. OAuth fails to connect, and I also cannot connect via normal password. The error log says 'user canceled master password entry' and then the next line reads 'Couldn't decrypt string'. I have everything setup properly on the email side (gmail; imap enabled and 'allow less secure apps to connect' is enabled). Password is correct as is the user name. I do not have this issue on Windows. Thunderbird 60.5.1 (64-bit). Here is a gist of the error log: https://gist.github.com/janagyjr/4cdec97eb7ecff2cee830c23e8ef6512

All Replies (4)

more options
The error log says 'user canceled master password entry'

Did you cancel the master password prompt?

more options

That log, I should mention, is from when I try to use normal password, not OAuth. I'd really like the OAuth issue resolved more than anything else.

more options

This all sounds a bit odd. You may try the procedure to reset the master password and see if that makes a difference. http://kb.mozillazine.org/Master_password#Resetting_the_master_password

Note, this would also remove any account passwords Thunderbird has remembered, so you'd need to enter the account password the next time it's needed.

For IMAP and SMTP servers set the 'Authentication type' to 'OAuth2' in your Thunderbird account settings. If your account is POP, stick with 'Normal Password'. In addition you'll need to 'Allow less secure apps' in your Google settings.

You haven't provided any information about the version of Thunderbird you're using. So make sure you're on the latest release version which is currently 60.6.0.

christ1 द्वारा सम्पादित