This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is Thunderbord Crash Reporter opening even when Thunderbird is not open? This happening since yesterday's update

  • 1 प्रत्युत्तर दें
  • 2
  • 3 views
  • के द्वारा अंतिम प्रतियुतर sfhowes

Andynew2
Andynew2
more options

Crash Reporter appears even when I havn't opened Thunderbird since yesterday's update.

Crash Reporter appears even when I havn't opened Thunderbird since yesterday's update.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

TB, or any program, can still be running in the background, even if you have closed it in the usual way and it isn't visible. Especially after a crash. In W10, right-click the Start button, Task Manager, and see if there are any TB apps or processes active.

If you manage to open TB, either in normal or safe mode (hold Shift when you launch TB), open Help/Troubleshooting Information, and under Crash Reports, post the last few URLS here.

If TB won't launch, try running in Windows safe mode and see if TB works properly. It often happens that after a TB upgrade, a security/AV program becomes incompatible, and Windows safe mode is a good way to test this.