This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Request for Primary Password

  • 1 प्रत्युत्तर दें
  • 0 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर cor-el

more options

All of a sudden, I keep getting a small window that pops up and wants my Primary Password. I have changed it three times and the Firefox says the change took place each time. Then, the pop up comes and I fill in my password and it pops up again and again and again and again. How do I get rid of this? It's driving me nuts!!!

All of a sudden, I keep getting a small window that pops up and wants my Primary Password. I have changed it three times and the Firefox says the change took place each time. Then, the pop up comes and I fill in my password and it pops up again and again and again and again. How do I get rid of this? It's driving me nuts!!!

All Replies (1)

more options

Can you attach a screenshot?

Can you move this window around and does it look like the window you get when Firefox asks for the PP ? Are you possibly using Sync ?


Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window