This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Primary Password issue

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by cor-el

Shadow Slayer
Shadow Slayer
more options

Firefox keeps asking me for my primary password EVERY time I open the browser. It's very annoying. This article did not help me. I don't use the anti-virus softwares mentioned in the article, and I removed my primary password and set it up again and I still get the pop up every time I open Firefox.

Does anybody know what causes this?

Firefox keeps asking me for my primary password EVERY time I open the browser. It's very annoying. [https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password This article] did not help me. I don't use the anti-virus softwares mentioned in the article, and I removed my primary password and set it up again and I still get the pop up every time I open Firefox. Does anybody know what causes this?
Attached screenshots

All Replies (2)

Shadow Slayer
Shadow Slayer கேள்வியின் உரிமையாளர்
more options

I forgot to mention, I use Windows 10.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Sync as this is a possible reason to ask for the Primary Password ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.