This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla/Firefox Primary Password

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by Amelia

marybill
marybill
more options

Every time I open Firefox I get a repeated alert asking for my Mozilla/Firefox Primary Password which I enter but the alert keeps on showing up.

Every time I open Firefox I get a repeated alert asking for my Mozilla/Firefox Primary Password which I enter but the alert keeps on showing up.

All Replies (1)

Amelia
Amelia
more options

Hello,

The primary password is a password to decrypt your logins. If you set up the primary password, Firefox must use this to access your login data. If the alert pops up right after you enter the password, you put it in wrong.

We can not save your logins if you do not remember your password and have not set up Firefox account sync.