This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I used to have several files on the list in the DownThemAll mgr, but now it is blank, and when i add new files to dl, they are "starting," but never download

  • 5 प्रत्युत्तर
  • 2
  • 2 views
  • के द्वारा अंतिम प्रतियुतर johnjwyatt

johnjwyatt
johnjwyatt
more options

I've been using DownThemAll successfully for years now. There's usually a number of files listed in the DTA manager (I remove them from the list after i extract the zip files.) Weeks ago, I opened the manager and there were no files in the list. I queued up some files to download, and they appear on the list as "starting" but never download. I uninstalled and reinstalled DTA, several times, but it continues acting this way. Is there some setting or folder i need to clean up?

I've been using DownThemAll successfully for years now. There's usually a number of files listed in the DTA manager (I remove them from the list after i extract the zip files.) Weeks ago, I opened the manager and there were no files in the list. I queued up some files to download, and they appear on the list as "starting" but never download. I uninstalled and reinstalled DTA, several times, but it continues acting this way. Is there some setting or folder i need to clean up?

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

One of the extensions may not be working properly.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

johnjwyatt
johnjwyatt प्रश्नकर्ता
more options

I restarted Firefox in safe mode, but I don't see how to enable DownThemAll. On the extension window the only choices for DTA are 'disable' and 'remove' Clicking disable and then enable doesn't seem to enable it. What am i missing?

johnjwyatt
johnjwyatt प्रश्नकर्ता
more options

i disabled all my addons, and removed and reinstalled downthemall, It's still acting wrong, as described above.

When i reinstalled it, it remembered that i turned on the DTA toolbar, so i wonder if there's something somewhere else hanging around i need to get rid of?

iamjayakumars
iamjayakumars
more options

I'm also facing this problem sometime, not frequently. better uninstall the Downthemall Addon and reinstall it.

johnjwyatt
johnjwyatt प्रश्नकर्ता
more options

I've removed and uninstalled downthemall several times this week. It keeps acting incorrectly, as described above.

Any ideas?