Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

When I send pdfs by email, my customers often tell me they cannot open them

  • 1 odgovor
  • 1 ima ovaj problem
  • 6 prikaza
  • Posljednji odgovor od Toad-Hall

Capp
Capp
more options

Hi, I use Thunderbird 38.2.0 and Windows 7 to send emails and recently quite of few of my contacts are telling me they cannot open the pdf attachments I send. It seems like it is definitely with Thunderbird as I have tried sending the same attachment to the same contact via my webmail and the attachment can be opened without a problem.

If someone could suggest a fix for this I would really appreciate it.

Hi, I use Thunderbird 38.2.0 and Windows 7 to send emails and recently quite of few of my contacts are telling me they cannot open the pdf attachments I send. It seems like it is definitely with Thunderbird as I have tried sending the same attachment to the same contact via my webmail and the attachment can be opened without a problem. If someone could suggest a fix for this I would really appreciate it.

Svi odgovori (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Do you scan outgoing mail ?

Most people will have an anti-virus/firewall product and by default they tend to scan incoming and outgoig mail. It is possible that the scanning could be causing a problem.

Suggest you disable the scanning of outgoing emails and retest sending a pdf attachment.