Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Funkcionalnosć tutoho sydła so přez wothladowanske dźěła wobmjezuje, kotrež maja waše dožiwjenje polěpšić. Jeli nastawk waš problem njerozrisuje a chceće prašenje stajić, wobroćće so na naše zhromodźenstwo pomocy, kotrež na to čaka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomhać.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Firefox says a primary account is a secondary account

  • 4 wotmołwy
  • 1 ma tutón problem
  • 1 napohlad
  • Poslednja wotmołwa wot Kiki

antnolangos
antnolangos
more options

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

  • Already exist a firefox account associated with email B
  • When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B: * Already exist a firefox account associated with email B * When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset. Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case. How could I make a firefox account for my email B?

Wubrane rozrisanje

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.

Tutu wotmołwu w konteksće čitać 👍 1

Wšě wotmołwy (4)

antnolangos
antnolangos Prašer
more options

Could someone at least tell me who I can contact to solve my issue?

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi antnolangos,

I think I've heard that this has been a problem in the past. But let me confirm with the team if that's still the case now and if there's any workaround for that.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

I'll come back here once I hear from the FxA team.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Wubrane rozrisanje

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.