Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Az oldal korlátolt funkcionalitással fog rendelkezni, amíg elvégezzük a felhasználói élményt javító karbantartást. Ha egy leírás nem oldja meg a problémáját, és kérdést tenne fel, akkor a támogatási közösségünk a @FirefoxSupport Twitter oldalon tud segíteni, vagy az /r/firefox oldalon a Redditen.

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

I keep getting a message saying Helper extentsion has encountered a problem and need to close i want to disable it but can't find the file

Trying to gt my computer to move faster i deleted microsoft internet explorer an in order to get my computer to let me on the internet i had to download firefox when i did this i started receiving a message that said Extentsion helper has encountered a problem and needs to close not knowing this came from firefox i tried to delete firefox but kept receiving the messag i have since re-downloaded firefox but can't find extension helper to deactivate it my computer will not let me do anything i need help resolving this please

Stacey Featherstone

Trying to gt my computer to move faster i deleted microsoft internet explorer an in order to get my computer to let me on the internet i had to download firefox when i did this i started receiving a message that said Extentsion helper has encountered a problem and needs to close not knowing this came from firefox i tried to delete firefox but kept receiving the messag i have since re-downloaded firefox but can't find extension helper to deactivate it my computer will not let me do anything i need help resolving this please Stacey Featherstone

Összes válasz (1)

Can you run Firefox long enough to display the Add-ons page? Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable. (Remove also is available for some extensions, but not the ones that Firefox found in a registry scan or shared folder elsewhere on your system.)

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?


If you cannot access the Add-ons page, try starting Firefox in Safe Mode, since that deactivates extensions and hopefully will stop that message from coming up long enough to get to the Add-ons page.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Success?