This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Crash with ssl/tls

  • 3 balas
  • 1 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh Toad-Hall

Epitaffio
Epitaffio
more options

Thunderbird 38.6.0 I have 3 account, all of them are IMAP and SSL/TLS

If i start thunderbird, it will crash immediately, it crash even in safe-mode. I have tried a reinstall, but no luck. I have tried to create a new profile with the same email account and the old config and it crashed.. so i have tried again but without SSL, it works.. No log, crash report or any messages.

The only way i can start the program is in offline mode but when i try to connect, it crash as soon as it start the connection with the ssl server. It's not a server issue because other clients are working normal (same mail accounts, same TB version).


I don't know where else to look or try.. any help is really appreciated

Thunderbird 38.6.0 I have 3 account, all of them are IMAP and SSL/TLS If i start thunderbird, it will crash immediately, it crash even in safe-mode. I have tried a reinstall, but no luck. I have tried to create a new profile with the same email account and the old config and it crashed.. so i have tried again but without SSL, it works.. No log, crash report or any messages. The only way i can start the program is in offline mode but when i try to connect, it crash as soon as it start the connection with the ssl server. It's not a server issue because other clients are working normal (same mail accounts, same TB version). I don't know where else to look or try.. any help is really appreciated

Semua Balasan (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

What OS are you using ? What AntiVirus/Firewall product do you use ?

Epitaffio
Epitaffio Pemilik pertanyaan
more options

Toad-Hall said

What OS are you using ? What AntiVirus/Firewall product do you use ?

They aren't the problem, they are the same on other client..

btw Win 7 64bit and trend micro.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Please rule out the following: Disable Anti-Virus software. Start Computer in Safe Mode with networking. Then start Thunderbird in SAfe Mode. Please state what occurred.

In Thunderbird Help > TRoubleshooting Information click on 'show folder' a new window opens showing contents of profile folder.

Close thunderbird now - this is important. look for and delete this file : cert8.db Start Thunderbird.

report back on results.

When you say 'crash', confirm do you mean program auto exits, or freezes/hangs ?