This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

firefox 57 video playback errors on a livestream video

  • 3 balas
  • 7 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh kbjkbj

kbjkbj
kbjkbj
more options

specific livestream site video getting playback error (an error occurred. please try again later Playback ID: xxxx). site is http://www.dickpritchettrealestate.com/eagle-feed.html - all other portions of website page working. same live stream video also does not play on youtube https://www.youtube.com/watch?v=LXCk7aemedg. Other videos and livestreams working fine. works using chrome broswer. tried firefox safemode and refresh - no help. started having problem when upgraded to 57. windows 7 OS. There was one build/update version that worked, then problem returned. images of current version and video error attached. any help ideas appreciated - for instance I would like to be able to try different builds to see which one worked recently. is there an archive of versions for windows that I could download and reinstall? thanks

specific livestream site video getting playback error (an error occurred. please try again later Playback ID: xxxx). site is http://www.dickpritchettrealestate.com/eagle-feed.html - all other portions of website page working. same live stream video also does not play on youtube https://www.youtube.com/watch?v=LXCk7aemedg. Other videos and livestreams working fine. works using chrome broswer. tried firefox safemode and refresh - no help. started having problem when upgraded to 57. windows 7 OS. There was one build/update version that worked, then problem returned. images of current version and video error attached. any help ideas appreciated - for instance I would like to be able to try different builds to see which one worked recently. is there an archive of versions for windows that I could download and reinstall? thanks

Semua Balasan (3)

kbjkbj
kbjkbj Pemilik pertanyaan
more options

here are screenshots

WestEnd
WestEnd
more options

I get the same result as well but in IE11 it works. Could be a bug you need to probably file a report to Mozilla to look into it.

kbjkbj
kbjkbj Pemilik pertanyaan
more options

This morning 12/6/17 the video was working again using firefox - and my build id /version has not changed in firefox ...so there may be something intermittent about the video which firefox is incompatible with. I will wait for another failure before submitting a bug/fix request.