This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

After downloading and starting Thunderbird, I get kind of limbo

  • 1 balas
  • 0 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh david

never.spam.me
never.spam.me
more options

I just downloaded Thunderbird, ran the installer, no errors were reported, ran Thunderbird, and was presented with limbo (see picture). Tried three times, including restarting for each, re-downloaded the file, same results. The waffle menu does not do anything. System info enclosed. How do I proceed to use Thunderbird?

I just downloaded Thunderbird, ran the installer, no errors were reported, ran Thunderbird, and was presented with limbo (see picture). Tried three times, including restarting for each, re-downloaded the file, same results. The waffle menu does not do anything. System info enclosed. How do I proceed to use Thunderbird?
Lampiran tangkapan layar

Semua Balasan (1)

david
david
  • Top 10 Contributor
more options

Did you download from https://www.thunderbird.net/en-US/  ? If not, please download from there and restart. I suggest an uninstall of the current thunderbird first, and removal of the c:\users\<yourid>\appdata\roaming]thunderbird folder also to ensure no residual data. I have no idea what happened in the install. I tried to reconfigure Thunderbird to mirror your screen, hoping to find a few keystrokes to bring it to life, but failed.