This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF won't save cookie settings

  • 3
  • 2
  • 11 views
  • Nzaghachi ikpeazụ nke AmieW

more options

Windows 8 FF 42.0

I have to accept third party settings for a site I visit several times a day. Also, Facebook seems to have a problem seeing that cookies are enabled, so I made an exception for it. Every time I close FF and reopen it, the settings revert back to default and I can't get them to save. I have to reset them every single time to custom settings. There is no save option.

Windows 8 FF 42.0 I have to accept third party settings for a site I visit several times a day. Also, Facebook seems to have a problem seeing that cookies are enabled, so I made an exception for it. Every time I close FF and reopen it, the settings revert back to default and I can't get them to save. I have to reset them every single time to custom settings. There is no save option.

All Replies (3)

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.
  • Clearing Cookies will remove all selected cookies including cookies with an allow exception that you want to keep.
more options

I don't have it checked. It is working fine, but I haven't turned it off yet.