This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Will I be able to access my old Comcast email, currently in Mozilla Thunderbird, after changing my email address to gmail & no longer with Comcast?

more options

I am changing my carrier from Comcast to AT&T, but will be using my gmail email address. I am using Mozilla Thunderbird while I have Comcast email address. I am wondering, since all my Comcast email is merged with Mozilla Thunderbird, will I be able to access my old Comcast emails when I'm no longer with Comcast?

I am changing my carrier from Comcast to AT&T, but will be using my gmail email address. I am using Mozilla Thunderbird while I have Comcast email address. I am wondering, since all my Comcast email is merged with Mozilla Thunderbird, will I be able to access my old Comcast emails when I'm no longer with Comcast?

Asịsa ahọpụtara

Most Comcast accounts are setup as IMAP. This means your email folders (or some of them) would be on Comcast's servers. Once your user name and password no longer work, access to those emails could be lost.

If you don't understand what any of this means it is ok, here is what you need to do:

OPTION ONE Check to see if the folders that contain your emails like Inbox, Drafts, Sent Messages and ones you've created, are listed under "Local Folders". If they are not, move the folders one at a time to the Local folders icon. This will result in a copy being created on your local hard drive, so make sure you have a backup process for the computer you are using.

Be careful about moving folders that contain 5,000+ messages, the copy could fail. If you have folders with lots of emails (more than 5,000) or with a lot of attachments, consider moving a few hundred messages at a time, by selecting the emails - instead of the folders. Make sure to utilize the "Activity Manager" to monitor the progress, and to be safe, don't move more than one folder at a time!

OPTION TWO Check out this article about archiving your messages. Make sure you choose a local folder. If you have more questions about archiving, post another question.

http://kb.mozillazine.org/Archiving_your_e-mail

M

Gụọ azịza a na nghọta 👍 1

All Replies (3)

more options

Asịsa Ahọpụtara

Most Comcast accounts are setup as IMAP. This means your email folders (or some of them) would be on Comcast's servers. Once your user name and password no longer work, access to those emails could be lost.

If you don't understand what any of this means it is ok, here is what you need to do:

OPTION ONE Check to see if the folders that contain your emails like Inbox, Drafts, Sent Messages and ones you've created, are listed under "Local Folders". If they are not, move the folders one at a time to the Local folders icon. This will result in a copy being created on your local hard drive, so make sure you have a backup process for the computer you are using.

Be careful about moving folders that contain 5,000+ messages, the copy could fail. If you have folders with lots of emails (more than 5,000) or with a lot of attachments, consider moving a few hundred messages at a time, by selecting the emails - instead of the folders. Make sure to utilize the "Activity Manager" to monitor the progress, and to be safe, don't move more than one folder at a time!

OPTION TWO Check out this article about archiving your messages. Make sure you choose a local folder. If you have more questions about archiving, post another question.

http://kb.mozillazine.org/Archiving_your_e-mail

M

Edeziri site na mlocketn

more options

Hello mlocketn!

Thank you so much for answering my question. I didn't respond right away as I want to make sure my emails are still accessible. Fortunately, all my folders, including my inbox are all under the "Local Folders".

I truly appreciate your help. dnitro

more options

I am thinking about using thunderbird with my comcast email. I wanted to be sure that I can set it up so that:

1. The first time it imports the emails from comcast to thunderbird, it leaves a copy on comcast

and

2. I want to be sure when I import the comcast emails that it's not just from the inbox, but also includes all the folders & the emails in those folders. However, my comcast email doesn't have a "local folders." This is a screen shot of the top of my folders list. Below the trash folder are all of my created folders. I don't ever remember having a local folders.

Any help is greatly appreciated!