This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can I reset my sync password without losing my sync information?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 3 views
  • Nzaghachi ikpeazụ nke the-edmeister

more options

I created a sync account yesterday to back up all my firefox data so I could do a fresh install of Windows. Now I'm trying to recover everything but I can't login as I have the wrong password. Since I did a clean install, will that sync information be lost when I reset my password? Is there any way I can reset and not lose the data?

I created a sync account yesterday to back up all my firefox data so I could do a fresh install of Windows. Now I'm trying to recover everything but I can't login as I have the wrong password. Since I did a clean install, will that sync information be lost when I reset my password? Is there any way I can reset and not lose the data?

All Replies (1)

more options

Yes you will lose your Sync data if you reset the Password.