This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox crash not submitted

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke FredMcD

xerces9
xerces9
more options

Firefox crashed and displayed the crash dialog.

There the "submit" option was selected (it is selected by default, it seems) and I clicked QUIT. Then it showed "submitting report..." and then closed after a few seconds.

Then I restarted Firefox and opened about:crashes.

There the recent crash was listed under "Unsubmitted Crash Reports".

So it seems either: 

- it was not submitted (bug in the crash submit dialog, it said it is submitting but failed)
- or it was submittted (bug in about:crashes, where it claims it wasn't)

I submitted the crash manually , see ID bp-7a2c87cc-4834-4f85-8858-b3ec00200520

Firefox crashed and displayed the crash dialog. There the "submit" option was selected (it is selected by default, it seems) and I clicked QUIT. Then it showed "submitting report..." and then closed after a few seconds. Then I restarted Firefox and opened about:crashes. There the recent crash was listed under "Unsubmitted Crash Reports". So it seems either: - it was not submitted (bug in the crash submit dialog, it said it is submitting but failed) - or it was submittted (bug in about:crashes, where it claims it wasn't) I submitted the crash manually , see ID bp-7a2c87cc-4834-4f85-8858-b3ec00200520

All Replies (4)

FredMcD
FredMcD
more options

Sometimes that happens.

bp-7a2c87cc-4834-4f85-8858-b3ec00200520 Signature: memset_repmovs | sftk_DestroyObject

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

FredMcD
FredMcD
more options

I noticed the browser was open for 5 days. What were you doing when the crash happened?
surfing, watching a clip, reading an article . . . .

xerces9
xerces9 Jụọ onye nwe ya ajụjụ
more options

FredMcD said
I noticed the browser was open for 5 days. What were you doing when the crash happened?
surfing, watching a clip, reading an article . . . .

I was using other programs. I just noticed the crash dialog. Not sure what was happening in Firefox.

FredMcD
FredMcD
more options

Some have reported crashes when the browser is left open when not in use.
If you get another crash, please post it here.