Problem in trying to add a second email account.
I have Thunderbird 128.4.2 (32 bit) on Windows 10 Home (64 bit). I want to add a second email account. To do this, I used File> New> Email Account. I entered the email address and password. TB found and entered a server configuration. The new email address appears in the Folder List but has only an Inbox folder after it. The other folders (Sent, Junk, Trash) are missing. Test messages show the new address in TB will send a message correctly except it hangs trying to save the sent message. The new address is unable to receive a message. Please advise how to get the new email account (outlook.com) set up in Thunderbird. Thank you.
All Replies (6)
Here are outlook settings: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2
These are the settings I've been using. The problem seems to be only folder Inbox shows up below the new email address in the folder list (on the left side). The other administrative folders (Sent, Trash, etc.) don't show up. How can I get all the necessary folders to appear when I enter a new email address? Thank you.
Your first post indicated the account cannot send or receive. It may help if you post screenshots of the incoming server pane and the SMTP server pane. Thanks.
I'm sending 3 screenshot files. At the top of the folder list shot is my primary email address which has been working for several years. Note the folders below it. The new account, jttielking@outlook.com is next on the list but has only a single folder (Inbox) below it. My first post said the new account would send a message correctly but is unable to receive a message. This remains true. Do you see any reason my new account does not appear in the folder list with all the folders the primary account has? Thanks for your help on this.
I had a similar issue I actually deleted an account (on outlook.com) as I kept getting "unable to authenticate" messages when sending emails. When I recreated the account only an inbox appeared, restarting Thunderbird didn't help. Tried deleting again, closing Thunderbird, then restart. Finally added account again and all the old folders & contents reappeared. Have no ide why, maybe the experts can explain, but it seems to work so try it
Did you click account on folder pane, rightclick and then select 'subscribe'? Something to check. I can share from my own past experience seeing just the inbox, but the sent folder appeared when I sent a message. Are you receiving error messages on receiving or sending? Those may be useful here. And, although I am responding and posting questions, I am no Outlook guru, and am hoping others see our correspondence with suggestions.
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