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Lost Access to Spectrum Email Using Firefox Browser

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joycehawkins
joycehawkins
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I am no longer able to log into my Spectrum email using Firefox as my browser. I can login using Chrome. Firefox worked fine until I tried logging in on November 21 and then I ended up in a loop. I can access other parts of Spectrum, just can't get to mail. I have it set up to transfer to Outlook and than works fine. Spectrum says there is nothing they can do about it.

Has anyone else had this experience? If so, were you able to resolve it?

I am no longer able to log into my Spectrum email using Firefox as my browser. I can login using Chrome. Firefox worked fine until I tried logging in on November 21 and then I ended up in a loop. I can access other parts of Spectrum, just can't get to mail. I have it set up to transfer to Outlook and than works fine. Spectrum says there is nothing they can do about it. Has anyone else had this experience? If so, were you able to resolve it?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

Helpful?

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