We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

3.6.15 Installation Error

more options

I believe that the patch from 3.6.14 to 3.6.15 crashed during the installation. When I tried to uninstall 3.6.14 from the controlpanel it reported an error and said it could not find the application. When I try to install 3.6.15 from scratch I get a window asking if I want to install as the current user or an Administrator. I have administrative privliges, but that doesn't seem to matter as the installation fails immediatly. I do have an administrative password, but the screen insists on a password. I am hosed either way. Currently using IE but not crazy about it.

I believe that the patch from 3.6.14 to 3.6.15 crashed during the installation. When I tried to uninstall 3.6.14 from the controlpanel it reported an error and said it could not find the application. When I try to install 3.6.15 from scratch I get a window asking if I want to install as the current user or an Administrator. I have administrative privliges, but that doesn't seem to matter as the installation fails immediatly. I do have an administrative password, but the screen insists on a password. I am hosed either way. Currently using IE but not crazy about it.

All Replies (2)

more options

Yes, I have tried to install the update, and even a full install of 3.6.15, but does not work. I even tried to install a previous version of Firefox, but now it is not possible to get Firefox running. I am running Sony VGN-Z540, 2GB RAM, Win7 Pro.

more options

It is interesting that I can still use Firefox on some sites, but others crash it immediately. For example I am viewing this in Firefox and when I check the Help menu it is still trying to download 3.6.15.