This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am not able to sign on to Firefox. I get an hour glass for a few seconds then nothing.

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 6 views
  • Nzaghachi ikpeazụ nke David McRitchie

more options

I use AVG Security and McAfee. I added Firefox to the ID Protection to allow no scanning (as suggested by Firefox) but it didn't work.

I use AVG Security and McAfee. I added Firefox to the ID Protection to allow no scanning (as suggested by Firefox) but it didn't work.

All Replies (1)

more options

Also make sure that you do not have the extension "AVG Safe Search" enabled, best to get rid of it entirely per directions