This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I have downloaded firefox and can not get it to install. I recieve an erro message that it needed to close.

  • 3
  • 2
  • 3 views
  • Nzaghachi ikpeazụ nke Andrew

wfleeger
wfleeger
more options

I have used firefox for years. My plug-ins were not updating. When I tried to update jave and adobe flash player I recieved error messages that they needed to close and to send error report to MS. So in an attempt to fix the problem I uninstalled firefox and downloaded it again. Now the program won't install. Same message as previously that firefox encountered a problem and needed to close.

I have used firefox for years. My plug-ins were not updating. When I tried to update jave and adobe flash player I recieved error messages that they needed to close and to send error report to MS. So in an attempt to fix the problem I uninstalled firefox and downloaded it again. Now the program won't install. Same message as previously that firefox encountered a problem and needed to close.

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Can you try a new profile? For more information see Profile Manager - Create, remove or switch Firefox profiles and let us know if you need extra assistance.

wfleeger
wfleeger Jụọ onye nwe ya ajụjụ
more options

Thanks for the suggestion. Windows tells me it cant find it. This could be because I did uninstall Firefox. I have tried again to download and install from the web but once the file finishes downloading I receive and error message that Firefox has encountered a problem and needs to close. Do you think this could be a problem with Windows?

Andrew
Andrew
  • Moderator
more options

I need you to delete all files of firefox and install it completely fresh so that means going into "My computer" then C: drive and program files and deleting all files of "Mozilla Firefox"