This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox makes my Win XP computer freeze. Even Alt-Tab and Ctrl-Alt-Del aren't responding. What's wrong?

  • 1 nzaghachinzaghachi
  • 3
  • 430 views
  • Nzaghachi ikpeazụ nke cor-el

Paxmilitaris
Paxmilitaris
more options

Brand spanking new installation of win XP. All updates done using IE. Firewall and anti-virus installed. Java 7 9 and Flash 10.3.183.10 installed Everything is fine until... Install Firefox 16.0.2 Start firefox Go to Yahoo and open some news in new tabs Mouse doesn't move, Alt-Tab does nothing, Ctrl-Alt-Del still nothing, Reset restart crash restart crash restart use IE to come here and try to find why Firefox is now freezing my XP

Brand spanking new installation of win XP. All updates done using IE. Firewall and anti-virus installed. Java 7 9 and Flash 10.3.183.10 installed Everything is fine until... Install Firefox 16.0.2 Start firefox Go to Yahoo and open some news in new tabs Mouse doesn't move, Alt-Tab does nothing, Ctrl-Alt-Del still nothing, Reset restart crash restart crash restart use IE to come here and try to find why Firefox is now freezing my XP

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also: