Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Re-syncing a computer after a crash

  • 1 nzaghachinzaghachi
  • 2
  • 14 views
  • Nzaghachi ikpeazụ nke cor-el

lthagedorn
lthagedorn
more options

I had synced my new computer with my old computer and had no problems. My new computer crashed and I had to clear my H on the new machine. When I tried to re-sync the new computer again, it will not work. when I set up the sync on the new machine, it generates the sync code, I go to sync on the old machine and put in the sync code, it just goes back to the set up sync, pair devices screen and nothing is synced.

I tried to look up my recovery key, but when I go to the sync tab, I don't have a Manage Account tab to click on

I just can't get the new machine to re-sync

Help

Lyle

I had synced my new computer with my old computer and had no problems. My new computer crashed and I had to clear my H on the new machine. When I tried to re-sync the new computer again, it will not work. when I set up the sync on the new machine, it generates the sync code, I go to sync on the old machine and put in the sync code, it just goes back to the set up sync, pair devices screen and nothing is synced. I tried to look up my recovery key, but when I go to the sync tab, I don't have a Manage Account tab to click on I just can't get the new machine to re-sync Help Lyle

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.
Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code that is provided by the device (computer) that you want to pair on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)