We have several PC's connected to the same account (IMAP), there is a server-off error and works only one computer at a time.
We have three computers to check the same email account (IMAP) and when more than one is working and try to send a mail message appears:. "Server has disconnected geral@spurb.com The server may have gone down or there may be a network problem. " Just off the thunderbird on other computers, with only a computer connected to the error disappears and everything works fine. When this happens, sometimes gives error while sending an email, "error saving the message in Sent" and the mail is not stored in the thunderbird or on the server, but is sent.
Soluzione scelta
Tools menu > account settings > server settings > asvanced and reduce the number of connections from 5 to say 2 and see how it goes. I m assuming the total connection on the total machines is the issue so reducing then should help.
Seriously having multiple concurrent users is not a good way to manage an imap account.
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Some misguided email operators allow only one connection to an account at a time. (I had one like this myself, and to add insult to injury, when you disconnected, you weren't logged off from the server for up to 15 minutes later, so you couldn't just switch to another computer immediately.)
Who provides your email service? If you don't know how to answer this question, try Help|Troubleshooting Information, clear "Include account names", click "Copy text to clipboard" and paste (right-click|paste, or ctrl+v) into your reply here.
This problem just started about 2 months, before worked fine. This is an email from paid domain. In our case so that we close the program in the other pc's, close and open the Tunderbird and is working well immediately.
Informações básicas sobre o aplicativo
Nome: Thunderbird Versão: 31.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0 Pasta do perfil: Abrir pasta
(disco local) ID da compilação do aplicativo: 20141127140543 Plugins ativos: about:plugins Configuração da compilação: about:buildconfig Uso de memória: about:memory
Contas de mail e news
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.spurb.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.spurb.com:25, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-df4fc59f-21fb-49f7-b299-5e09d2140108 (08-01-2014) http://crash-stats.mozilla.com/report/index/bp-ad582884-84ef-4ea5-8d52-20cbb2140102 (02-01-2014)
Extensões
Lightning, 3.3.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Mailbox Alert, 0.16.4, true, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}
Provider for Google Calendar, 1.0.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Preferências importantes modificadas
Nome: Valor
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 31.3.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 0346bf66-5df4-4b31-9e64-8baffd5fa65
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1419930769
places.history.expiration.transient_current_max_pages: 80509
plugin.importedState: true
Gráficos
Descrição do adaptador: NVIDIA GeForce 210
ID do fornecedor: 0x10de
ID do dispositivo: 0x0a65
RAM do adaptador: 512
Drivers do adaptador: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Versão do driver: 9.18.13.4052
Data do driver: 7-2-2014
Direct2D ativo: true
DirectWrite ativo: true (6.2.9200.16571)
Parâmetros ClearType: Parâmetros ClearType não encontrados
Renderização WebGL: false
Janelas aceleradas pela GPU: 1/1 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Acessibilidade
Ativado: 0 Bloquear acessibilidade: 0
Versões das bibliotecas
Versão mínima esperada
Versão em uso
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Who Provides my email service is cPanel ...
Soluzione scelta
Tools menu > account settings > server settings > asvanced and reduce the number of connections from 5 to say 2 and see how it goes. I m assuming the total connection on the total machines is the issue so reducing then should help.
Seriously having multiple concurrent users is not a good way to manage an imap account.
Thanks!!!