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I HAVE MULTIPLE PROBLEMS>CAN I TALK TO SOMEONE> I CANNOT ACCESS THE INTERNET AT ALL

  • 2 risposte
  • 1 ha questo problema
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  • Ultima risposta di user633449

kurt2223
kurt2223
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I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.

I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.

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philipp
philipp
  • Moderator
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hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.