当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Cannot connect with mail server

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 10 回表示
  • 最後の返信者: sfhowes

ronnieg44
ronnieg44
more options

This may be a repeated post. If so I'm sorry. I seem to have hit a wrong button and there was no acknowledgment that the question was posted. So I'm re-posting it.

My wife uses an HP desk top computer with Windows 10. She has used Thunderbird for email for three years. Suddenly on 11-17 she could not receive or send messages and received an error message that reads, "Sending of password for user edithg@bellsouth.net did not succeed. Mail server inbound.att.net responded server error. Please try again later."

I restored Windows system settings for 11-16 but she still receives the error message. She has tons of we-mail messages on Thunderbird that she does not want to lose, so uninstalling and reinstalling does not appear to be an option.

Do you have a suggestion?

This may be a repeated post. If so I'm sorry. I seem to have hit a wrong button and there was no acknowledgment that the question was posted. So I'm re-posting it. My wife uses an HP desk top computer with Windows 10. She has used Thunderbird for email for three years. Suddenly on 11-17 she could not receive or send messages and received an error message that reads, "Sending of password for user edithg@bellsouth.net did not succeed. Mail server inbound.att.net responded server error. Please try again later." I restored Windows system settings for 11-16 but she still receives the error message. She has tons of we-mail messages on Thunderbird that she does not want to lose, so uninstalling and reinstalling does not appear to be an option. Do you have a suggestion?

すべての返信 (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/questions/1313640

ronnieg44
ronnieg44 質問者
more options

Every time my wife sends an email she has to type her outbound password. How do you save your outbound password so that this is not necessary.

Also now, every time she sends an email she receives a copy.

Thanks.

sfhowes
sfhowes
  • Top 10 Contributor
more options

There should be a box in the password prompt window to check and have it saved in Saved Passwords, but if the box is missing, see this article:

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird#No_checkbox_to_remember_passwords

If the preference is set correctly and it still doesn't work, delete logins.json, cert9.db and key4.db from the profile folder (all account passwords will be erased), restart TB. and enter the password when prompted and check the box.