当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox requests I install update as soon as possible butwhen I click to start it continuosly searches, never installs..

  • 4 件の返信
  • 53 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: Barbara

more options

Firefox sends a message each time I start up. "It is strongly recommended you install this update as soon as possible". I agree to do so and click 'start' but then I get a screen indicating the process is running which never goes away. It never installs and never stops trying to install. Screen says "Connecting to the update server"....

Firefox sends a message each time I start up. "It is strongly recommended you install this update as soon as possible". I agree to do so and click 'start' but then I get a screen indicating the process is running which never goes away. It never installs and never stops trying to install. Screen says "Connecting to the update server"....

すべての返信 (4)

more options

Not being able to connect to a server after an update is usually a Firewall problem, fix the Firewall problem first and then see what happens.

more options

If you have problems with updating then best is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Thanks so much. That seems to have cleared the problem and also improved performance - much quicker responses now. Thanks again, from Barbara

more options

Not helpful because I had not updated anything recently. Re-installing Firefox was the clue. Thanks for trying. Barbara