Firefox 55.03 crashes non-stop and no matter what I do, I can't roll back to 54.01 because it automatically updates no matter what setting I use.
Firefox 55.03 crashes all the time. I've rolled back to Firefox 54.01 and the first time I load it, it works beautifully. I can run for hours without a crash. However no matter what setting I use (I've gone into Options -> Advanced -> Update and set it for update only if say to) and have even turned the update off but no matter the setting, the next time I start Firefox it updates to 55.03 and I start crashing non-stop again. HELP! If I can't figure this out, I probably going to get rid of Firefox all together and never use it again. LOVE Firefox but this latest update is a piece of garbage.
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
OK here are all the crash reports
bp-c6c59a97-43f8-4c2d-811d-9d0160170915 9/15/2017 1:20 PM bp-f883b978-ccd2-490e-9f7e-aede10170915 9/15/2017 1:20 PM bp-7c6d47e4-c648-494f-bc53-684120170915 9/15/2017 1:19 PM bp-68c30714-3427-4066-be03-9cf860170915 9/15/2017 1:19 PM bp-5fc214a1-7dba-435e-bd31-993700170915 9/15/2017 1:19 PM bp-f111c6f3-1dbb-4075-85a2-345120170915 9/15/2017 1:18 PM bp-b8fb8f00-16ca-4c8a-8a17-e5f000170915 9/15/2017 1:18 PM bp-3aec8285-999d-4329-8046-85a9c0170915 9/15/2017 1:18 PM bp-be138235-5155-48ae-9308-ac3090170915 9/15/2017 1:17 PM bp-a62de98a-ce9e-4998-add0-1420c0170915 9/15/2017 1:17 PM bp-aee17e83-3176-4c00-b897-6744c0170915 9/15/2017 1:16 PM bp-b92313ac-5308-4928-b86b-ff42e0170915 9/15/2017 1:16 PM bp-fa6dbbc0-6bf7-4a53-979d-3183f0170915 9/15/2017 1:15 PM bp-dff0a5ab-ab59-4e40-aa39-7ccde0170915 9/15/2017 1:14 PM
Signature: F1398665248
Process Type plugin (web) Filename: NPSWF32_26_0_0_151.dll
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