This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Auto clear cookies greyed out

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

ontheriver99
ontheriver99
more options

Under tools, options, privacy, I changed the history to use custom settings, but the option to clear cookies when Firefox closes is greyed out and not usable.

Under tools, options, privacy, I changed the history to use custom settings, but the option to clear cookies when Firefox closes is greyed out and not usable.

All Replies (2)

Pamela
Pamela
more options

Hello,

You have to enable the option " Clear History when Firefox Closes" Then click the "Settings" Button.

Now you can select the option you want.

Further information can be found in the How to clear Firefox cache article here https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your System Details list shows that you run Firefox in permanent Private Browsing mode and thus all cookies automatically expire when you close Firefox.

  • browser.privatebrowsing.autostart: True
  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"